Me and my partner have stayed at Busta first night of the "soft" opening after the second lockdown.
All staff were very friendly and pleasant and have made us... read more feel safe and welcome right from the beggining when were discussing our stay through messages up to checking in, meal time until the last service at breakfast.
The meal was superb, we both had steaks from the Valentine's menu and they were very good!
The chef went out of his way to accommodate me with Dairy free options which was very much appreciated!
We can't recommend Busta and the staff highly enough!
We will definitely be back.
Thank you for your great service and hard work, we really enjoyed our night away from home in Shetland More

  We stayed here for 3 days in July and when we arrived it was sunny and warm, so drinks in the beautiful grounds it was. The Staff here are... read more fantastic and had the COVID Distancing nailed, by being very organised without feeling regimented. Good breakfast and evening meal. The Staff here really look after you and the Service is super, including the new Staff who were being trained. A relaxed atmosphere here which is nicely helped along with the vast whiskey collection. Their packed lunches for our long walks were epic!

  Spent 2 nights at the Busta House at the end of our annual trip to Shetland. Never stayed at the Busta House before but have heard many good things about... read more it. It lived up to our expectations. The staff could not have been more welcoming and there were plenty of them. The room was comfortable and spacious and we had a good nights sleep both nights. The breakfast was plentiful and tasty and the best hotel coffee we have ever had. Good selection of cereals, really enjoyed the hot smoked salmon and scrambled eggs and the bannocks were delicious. We ate in the hotel one night and enjoyed pre and post drinks in the long room. It's a fantastic room to sample some of the vast selection of whiskies and/or the local Shetland gin. Food was great and local produce where possible. Only criticism was that my glass of table wine was disappointing and didn't match the standard of everything else. A thoroughly enjoyable stay.
Have already booked again for next year!

  A welcoming place that is full of history and character. The kind and attentive staff made it a very special experience, especially for my son who is 7 and very... read more interested in ghosts. The staff were never too busy to listen to his ideas, and he was very sad to have to leave. In fact, I wish we hadn’t, as there is so much to see and discover in Shetland. Busta House is a hotel which is genuinely friendly to families, and where children have plenty of space to explore, both inside and outside.

  The inn is old but extremely well-maintained. Everything you would expect from an inn with history: winding hallways, croft-type deep windows, cozy sitting room, impeccable service. Full breakfast and bar.

  We visited the Busta House Hotel Restaurant several times during our stay, both for lunch and dinner, and the food was always delicious! Portions were extremely generous and the puddings... read more were lovely too. Staff were super attentive, friendly and organised. I would go so far as to say that this has been the most covid-secure restaurant I have visited, with numerous hand sanitising stations, a one-way system and pagers at the tables.

  Had such a lovely stay, such a nice feel to the rooms and great walks around. Service is lovely and the team are so nice. I’d definitely recommend coming... read more here for a few days The food is really good as well, so tasty. Cocktails were lovely too. 🙂 🙂

  Location was great, room was good size, food was excellent and the staff were absolutely BRILLIANT. Thank you all for looking after us on our stay - bringing food... read more to the room when we were not well. Use of the other rooms (Library, sitting room) as well as the garden were great ways to relax.

  My husband and I were recently married here and had the most perfect day. Joel and the staff ensured everything was running on time and guests were informed of what... read more was happening and where to go etc. There was no stress, and the hotel and gardens were beautiful for taking photos. All the guests thoroughly enjoyed their day and the meal was spot on! Thank you Busta for helping make our day unforgettable.

  As a fairly regular visitor to Busta, we are always delighted and impressed with the very high standard of service and customer care they provide. Saturday was no exception and... read more despite how busy the hotel was we were very well looked after and enjoyed a superb meal. A beautiful and very well run hotel with a great team of enthusiastic and friendly staff. Thank you, and we are very much looking forward to our next visit.

  Recently stayed here for one night with evening meal & breakfast. The staff are going above and beyond to provide an amazing level of customer service. They have... read more worked tirelessly to establish extra cleanliness protocols and sanitation stations. Extra cleaning staff going around also. The rooms are classic and quaint. You can’t get this type of experience anywhere else. The food was absolutely delicious. Well worth the money for the accommodation and the quality of the delicious food. And well done to all the staff for being so professional and treating your customers so well. We will be back.

  It’s said all the time but our stay at Busta House really was a highlight of our five week vacation.
Just a wonderful mix of old world service,... read more friendly helpfulness and charming accommodation.
The meals were fairly simple but very well done and nothing we asked for seemed to be too much. Being taken through to dinner after enjoying one of their many, many scotch selections in front of the open fire make each evening feel like a special occasion. The young people working at Busta House couldn’t have been nicer.

  On arrival, it looked very quirky and it was, but in the best possible sense. It was well appointed, with beautiful characterful public rooms. We had a large bedroom, with... read more two brass beds, overlooking the garden and the sea. OK, the sashes on windows didn't work, but the view made up for it. But the food and service were impeccable. The choice of local products and the quality of cooking were outstanding, even if the portions were large. Somewhere I would love to return to.

  We live in Shetland and do not often have the chance to try local hotels. Busta was delightful. We felt completely safe because Covid measures were perfectly applied. Staff were... read more universally charming. Dinner was very good and the wine list was exceptional. We had a Grand Cru St Emilion at a bargain price. Our room was immaculately clean and very comfortable. Busta has definitely become the best hotel inShetland.

  Why would anyone stay elsewhere in Shetland? Classic Scottish charm. Delightful staff. Good food at a sensible price. Well place to explore the islands.
We really can’t fault it. Perhaps... read more in this environmentally aware age, our sheets and towels didn’t need changing every day nor our bedroom lights switching on in anticipation of our return. I’m sure energy costs will highlight those issues anyway!!
Well done and renewed thanks.

  This hotel was quite a distance from Lerwick, but with a beautiful view over the lake. The room at Busta House was smallish, but with good storage, although access to... read more the hanging cupboard was hampered by a trouser press hanging on the inside of the cupboard. The major problem was the shower, which did not produce hot water until the 3rd evening. We complained about it early on the morning of the second day to the staff (who in general were friendly and helpful) promised to look at it, but we think that it was our complaint to our tour company, which triggered action and I was finally able to enjoy a hot shower on the third evening. They gave us the 3rd evening meal “on the house” in recompense. Nice, but I would have rather had a hot shower. The water provided for the bath was not hot enough for my husband to have bath on the first evening, but was on the second evening. I can’t use a bath, because of 2 knee replacements. The standard of the restaurant meals (breakfast and dinner) was generally very good, of excellent value and served in huge portions. I was pleased that the restaurant offered a good choice of smoked fish dishes for breakfast. The COVID precautions were reassuringly thorough

  The warmest of welcomes at this quaint outpost of the truly magical island of Shetland. The staff are exemplary. The food is plentiful and delicious. The rooms... read more comfortable and in keeping with the age of the building. Not to mention the biggest selection of whiskey ever

  Not your average hotel, the Busta is one with plenty of character! Despite the age of the building it is well appointed with a long spacious lounge, well stocked bar... read more and serves first class food. We stayed as part of a walking group, so ate dinner in the library, which was a treat. All the staff were friendly and helpful. Accommodation was varied as one would expect from the age of the building, nevertheless we found our room more than adequate.

  We regularly have a weekend stay. The food is excellent with lots of choice on the menu. They cater for gluten free options too. The rooms are lovely particularly... read more the upgraded bathrooms. The management and staff are friendly, knowledgeable, efficient and attentive. We would highly recommend to anyone

  We ate here twice during our stay on Muckle Roe after popping in for tea and coffee while waiting for our cottage, the staff are so welcoming, great service delicious... read more coffee and shortbread, the meals both nights were delicious, home made and plentiful. The long room is lovely for a pre dinner drink or coffee and the service is excellent they even recommended a place for us to visit as it was sunny when we first arrived we took the advice and had a lovely afternoon at Eshaness.