We stayed here for 3 days in July and when we arrived it was sunny and warm, so drinks in the beautiful grounds it was. The Staff here are... read more fantastic and had the COVID Distancing nailed, by being very organised without feeling regimented. Good breakfast and evening meal. The Staff here really look after you and the Service is super, including the new Staff who were being trained. A relaxed atmosphere here which is nicely helped along with the vast whiskey collection. Their packed lunches for our long walks were epic!

  Another excellent stay at Busta. We stayed in the Muckle Roe Suite which was lovely. Heating was on when we arrived and it was very comfortable and cosy.
Our... read more evening meal was delicious and the service was great. Nothing was too much trouble and the staff were very attentive.
Breakfast in the morning was equally delicious, a good choice, and the cooked Scottish breakfast certainly set us up for the day.
Would highly recommend Busta to anyone wanting a lovely, relaxing time away from home, with top notch food and service. We’ve already got another stay booked.

  Beautiful location; huge room with sea view; lovely old building; cheerful and highly attentive staff; fascinating wine list; hundreds of whiskies; generous portions of well-cooked food - we loved it... read more all!

  An old characterful building in a gorgeous setting next to a quiet loch, I had an enjoyable overnight stay here as part of a group tour of Orkney and Shetland.... read more The young staff were all incredibly warm, friendly and helpful yet still really efficient - oh that all hotels were as well staffed as this!
The public rooms in the hotel are in the style of the place as a whole, but clean and well maintained. My room (Bigga) was a quirky one - the sloping floor being its most notable feature! (I tried to put the kettle on the bedside table and it immediately slid off...!) The purposely exposed historical graffiti on the plasterwork was an interesting touch; the wallpaper was clean and looked quite new, but sadly the carpet was in quite poor condition and had also creased up in several places around the room. The bathroom was modern but tiny; the shower was ok. The bed was surprisingly comfortable given the slope! The room overlooks the kitchens so was quite noisy with the window open, and sadly you can't see any of the surrounding area.
The Wifi is excellent, really fast, but I couldn't get any phone reception inside the building.
The highlight of any stay here, however, is the food - both our dinner and breakfast were superb and the organisation and efficiency of the eating process, given COVID protocols, was amazing (particularly at breakfast). Both meals were the best I had throughout our tour!

  We got such a lovely welcome arriving for our two nights stay. The hotel is a little tired but once you get over that you realise what a special location... read more it is. The staff are super friendly and helpful, the food is of the standard of very good pub grub. Fantastic breakfast. We enjoyed a walk around the Hams of Muckle Roe.

  A welcoming place that is full of history and character. The kind and attentive staff made it a very special experience, especially for my son who is 7 and very... read more interested in ghosts. The staff were never too busy to listen to his ideas, and he was very sad to have to leave. In fact, I wish we hadn’t, as there is so much to see and discover in Shetland. Busta House is a hotel which is genuinely friendly to families, and where children have plenty of space to explore, both inside and outside.

  My husband and I were recently married here and had the most perfect day. Joel and the staff ensured everything was running on time and guests were informed of what... read more was happening and where to go etc. There was no stress, and the hotel and gardens were beautiful for taking photos. All the guests thoroughly enjoyed their day and the meal was spot on! Thank you Busta for helping make our day unforgettable.

  This hotel was quite a distance from Lerwick, but with a beautiful view over the lake. The room at Busta House was smallish, but with good storage, although access to... read more the hanging cupboard was hampered by a trouser press hanging on the inside of the cupboard. The major problem was the shower, which did not produce hot water until the 3rd evening. We complained about it early on the morning of the second day to the staff (who in general were friendly and helpful) promised to look at it, but we think that it was our complaint to our tour company, which triggered action and I was finally able to enjoy a hot shower on the third evening. They gave us the 3rd evening meal “on the house” in recompense. Nice, but I would have rather had a hot shower. The water provided for the bath was not hot enough for my husband to have bath on the first evening, but was on the second evening. I can’t use a bath, because of 2 knee replacements. The standard of the restaurant meals (breakfast and dinner) was generally very good, of excellent value and served in huge portions. I was pleased that the restaurant offered a good choice of smoked fish dishes for breakfast. The COVID precautions were reassuringly thorough

  Me and my partner have stayed at Busta first night of the "soft" opening after the second lockdown.
All staff were very friendly and pleasant and have made us... read more feel safe and welcome right from the beggining when were discussing our stay through messages up to checking in, meal time until the last service at breakfast.
The meal was superb, we both had steaks from the Valentine's menu and they were very good!
The chef went out of his way to accommodate me with Dairy free options which was very much appreciated!
We can't recommend Busta and the staff highly enough!
We will definitely be back.
Thank you for your great service and hard work, we really enjoyed our night away from home in Shetland More

  Wonderful hotel. The young and dynamic staff are a credit to the hotel and the travel industry in the Shetland Islands. Although I was part of a large group the... read more efficiency and care of us at dinner was superb. I enjoyed a dram after my meal and I really appreciated the lovely young female member of staff who was wonderful in conversation and made me feel very welcome. I am sure fault can be found in any hotel but come with the right attitude and you will feel privileged to stay in such a lovely setting with such caring staff.

  A large room with 4 poster bed and wood panelled walls. A nice en-suite with all amenities. Good wi-fi signal and complimentary phone calls due to poor/lack of mobile signal.... read more /> The hotel is a maze of corridors - at first - but is so charming and tastefully decorated. All of the staff were mindful of our dietary requirements and went out of their way to ensure allergies/tolerances were addressed. The floors are mostly wooden which is what you would expect for a building dating back to the 1500s!

  Thank you for our AWESOME stay in February. Our group of 8 all had an incredible time; from the food to drinks to the lovely rooms and the fantastic service.... read more Everything was brilliant. I'd highly recommend the espresso martinis and the lasagne. The coffee is like rocket fuel too!

  Lazy relaxed location with lovely gardens. Beautiful building inside and out with loads of character. Warm and cosy throughout, very high quality food and service. Staff are extremely polite and... read more friendly. It really is difficult to fault the place and its clear that the current owners are really interested in it with money being spent on bedroom upgrades to decor, carpets etc. Highly recommended. Try it once. I could almost guarantee you'll want to return.

  A very relaxing and cosy stay at Busta House at a chilly time of year. Staff were very welcoming from the start and gave us a choice of rooms on... read more arrival to our taste. Room was warm, well appointed and welcoming to arrive to. Staff were amongst the most efficient and attentive we have experienced anywhere. The building is quite historic which adds charm to a visit with interesting rooms and furnishings throughout. Food is excellent from a varied menu with a wide choice at breakfast too including locally sourced Smoked Haddock and Kippers, all delivered efficiently. Good adherence to covid guidelines at this tricky time too. Some renovations were taking place ready for the season but any fallout from this will presumably be cleared up prior to busy times ahead and it didn't impact adversely on our stay. Hotel is quiet and in a beautiful island location. We have booked for next year already. More

  Fantastic. Old hotel with impeccable service. The floors creek and are uneven and the place is a rabbit Warren. Love it. The en suite was nicely updated... read more only negative is wifi is spotty and on the final day house keeping, who does a great job, left our door unlocked and removed a half bottle of wine we were planning on finishing. Told the front desk who said they would look. Into it.
Yes I would return. Great place to walk and relax and the long room is nice with a peat fire. Love it.
The restaurant and bar are very nice. Again with great service and value.

  We only had one night here after a week on Unst, and we’ll definitely return for a longer stay. It’s a very atmospheric country house hotel with a friendly, enthusiastic... read more and very efficient staff. The dinner menu is comprehensive and the food is very fairly priced. The bedroom, though slightly on the small side, was comfortable with a well equipped bathroom. Great location for exploring the west mainland of Shetland.

  Busta is in an absolutely beautiful location, only complimented by extremely efficient friendly staff who couldn’t be more helpful. The meals in the restaurant in the evening we’re delicious as... read more was breakfast. Definitely recommended…!!!

  Our choice to spend a night at the Busta House Hotel proved to be the right one - excellent. The staff welcoming and very helpful, the food delicious and... read more locally sourced, the place quirky and fun while the bedrooms very comfortable. We met other guests in the Long room after our dinner and had a very socialable evening.
Couldn't recommend Busta House Hotel more...................

  Great location. Interesting building and grounds with some great history. The hotel was just opening post lockdown but had put in place clear and thought through precautions.

Good... read more food would recommend eating here.

  We have dined once or twice each time we have visited Shetland over the last 15 years and have never been disappointed. So many things have changed permanently... read more since lockdowns with so many comforting extras removed. But not at Busta House. We enjoyed two evening meals at Busta House this year and found the welcome as friendly, the food as good and the service as professional as ever. Congratulations to Grant and Joel and their cheerful, efficient team.