The inn is old but extremely well-maintained. Everything you would expect from an inn with history: winding hallways, croft-type deep windows, cozy sitting room, impeccable service. Full breakfast and bar.

  Thank you for our AWESOME stay in February. Our group of 8 all had an incredible time; from the food to drinks to the lovely rooms and the fantastic service.... read more Everything was brilliant. I'd highly recommend the espresso martinis and the lasagne. The coffee is like rocket fuel too!

  Recently stayed here for one night with evening meal & breakfast. The staff are going above and beyond to provide an amazing level of customer service. They have... read more worked tirelessly to establish extra cleanliness protocols and sanitation stations. Extra cleaning staff going around also. The rooms are classic and quaint. You can’t get this type of experience anywhere else. The food was absolutely delicious. Well worth the money for the accommodation and the quality of the delicious food. And well done to all the staff for being so professional and treating your customers so well. We will be back.

  On arrival, it looked very quirky and it was, but in the best possible sense. It was well appointed, with beautiful characterful public rooms. We had a large bedroom, with... read more two brass beds, overlooking the garden and the sea. OK, the sashes on windows didn't work, but the view made up for it. But the food and service were impeccable. The choice of local products and the quality of cooking were outstanding, even if the portions were large. Somewhere I would love to return to.

  Now this the best restaurant we have been to in a long while it’s fabulous the food is amazing and the staff where very helpful wonderful atmosphere GO…..
Extremely... read more clean and a very wide menu…
We will definatly go back…
Super location right near the sea..

  Called in for lunch on a busy day without a booking. Welcomed and served with fabulous food. The mushroom tagliatelle was one of the best I've tasted. Service was excellent... read more and very friendly. The best restaurant. in Shetland, at least I think so.

  My husband and I were recently married here and had the most perfect day. Joel and the staff ensured everything was running on time and guests were informed of what... read more was happening and where to go etc. There was no stress, and the hotel and gardens were beautiful for taking photos. All the guests thoroughly enjoyed their day and the meal was spot on! Thank you Busta for helping make our day unforgettable.

  A very relaxing and cosy stay at Busta House at a chilly time of year. Staff were very welcoming from the start and gave us a choice of rooms on... read more arrival to our taste. Room was warm, well appointed and welcoming to arrive to. Staff were amongst the most efficient and attentive we have experienced anywhere. The building is quite historic which adds charm to a visit with interesting rooms and furnishings throughout. Food is excellent from a varied menu with a wide choice at breakfast too including locally sourced Smoked Haddock and Kippers, all delivered efficiently. Good adherence to covid guidelines at this tricky time too. Some renovations were taking place ready for the season but any fallout from this will presumably be cleared up prior to busy times ahead and it didn't impact adversely on our stay. Hotel is quiet and in a beautiful island location. We have booked for next year already. More

  love Busta house great friendly staff made us very welcome when we arrived very efficient nothing was a problem food excellent absolutely delicious from start to finish ⭐️⭐️⭐️⭐️⭐️ well worth... read more it. Will be back very soon another family meal.

  My son and I had lunch here on our five day visit to Shetland. The ambience was genteel, the food delicious and we were looked after superbly by a lovely... read more young man called Andrew. We enjoyed ourselves so much we went back two days later to repeat the experience and were not disappointed. We would happily recommend this hotel to anyone looking for good food and good service.

  Enjoyed another fantastic evening at wonderful Busta to celebrate a birthday…comfort, food, service…perfection! Thank you to Joel, Grant and their superb team for another memorable stay and we very much... read more look forward to our next visit…cheers!

  Very friendly welcome. Hand washing/ sanitising facilities at the door. Room was excellent although no proper chairs to sit on. Meals were excellent, as always. Pre and after meal drinks... read more in the Long room were very well organised with good social distancing - liked the individual buzzers.

  Although I’ve eaten here on previous visits to Shetland this was the first time I’ve stayed here and it won’t be my last. The hotel was clean and comfortable. It... read more is rustic and traditional and although it might be considered tired by those preferring a modern hotel I loved it.

The housekeeping of the rooms was excellent but what really stood out was the standard of customer service from all the staff. Made to feel incredibly welcome with a real can do approach. The meals were first class both breakfasts (wide choice) and the extensive dinner menu.

The attention to Covid 19 safety meant our stay was worry free.

Thank you for an excellent stay

  We LOVED this property for just about everything. We had two twin beds on the top floor. The room was quiet and comfortable, with seemingly new bathroom fixtures (it... read more was an en-suite room). The service on check in and during the stay, and in the nice restaurant, was FANTASTIC. We quickly latched on to Bradley, one of the nicest and hardest working people I've seen in a long time. He was friendly, professional, helpful with suggestions on our ferry trips and walks on Shetland. The property is an historic one, so they have a rustic character and is very charming, as is the garden. Its location is fabulous for touring the whole mainland. We'll be back! From the guest log we can tell that there were a lot of satisfied customers like us.

  It’s said all the time but our stay at Busta House really was a highlight of our five week vacation.
Just a wonderful mix of old world service,... read more friendly helpfulness and charming accommodation.
The meals were fairly simple but very well done and nothing we asked for seemed to be too much. Being taken through to dinner after enjoying one of their many, many scotch selections in front of the open fire make each evening feel like a special occasion. The young people working at Busta House couldn’t have been nicer.

  somewhat of a 'curates egg'. There are some very positive features but also areas for improvement

Staff were helpful and lovely - 9/10
Location beautiful, shame the Voe couldn't... read more be easily seen from the hotel as there are mature trees in the garden, but as trees are almost non existent on Shetland it was nice to see some - 8/10
Building has an interesting history with the Queen visiting in 1960. However there needs to be internal maintenance as damp patches are evident, worn carpeting, flaking paint etc. Garden pleasant to sit in, providing the midges don't find you! However the long lounge is a lively room to sit in - 7/10
Room - We had a lovely light room of a good size. The bed was comfortable, but again improvements are needed, e.g. sash windows not in working order, carpet worn wallpaper coming off in a few places, electrics somewhat basic - 6/10
Bathroom, probably the worst I have experienced in a hotel. Lighting very poor. Shower fine for people less than 5ft tall! Shower in the bath, but no grab rails to assist getting in and out. No shaver point and the decor pretty dour. Needs modernisation!! - 3/10
Food was good, both evening meals were enjoyable and potions a good size, the breakfast menu had a good choice. 8/10

  A fabulous few days at a beautiful hotel. Fantastic food, amazing wine, gin and whisky lists and absolutely incredible staff. Nothing was too much trouble- even organising a last minute... read more taxi to Up Helly Aa.
What a great team of people - we were sad to leave and will definitely hurry back. There’s nowhere else we would rather stay in Shetland now!

  Fantastic. Old hotel with impeccable service. The floors creek and are uneven and the place is a rabbit Warren. Love it. The en suite was nicely updated... read more only negative is wifi is spotty and on the final day house keeping, who does a great job, left our door unlocked and removed a half bottle of wine we were planning on finishing. Told the front desk who said they would look. Into it.
Yes I would return. Great place to walk and relax and the long room is nice with a peat fire. Love it.
The restaurant and bar are very nice. Again with great service and value.

  Busta House Hotel always have welcoming, polite and attentive staff. The food was great, both in quality and quantity, with the menu including a number of locally sourced products.... read more My room was very comfortable and had an en-suite bathroom.

  Hotel is in nice quiet rural location. Room was perfect and a very good size. Long room is really good for relaxing - reading and having a drink. Staff are... read more excellent. Very welcoming and friendly. Really good meals - breakfast and dinner.