We got such a lovely welcome arriving for our two nights stay. The hotel is a little tired but once you get over that you realise what a special location... read more it is. The staff are super friendly and helpful, the food is of the standard of very good pub grub. Fantastic breakfast. We enjoyed a walk around the Hams of Muckle Roe.

  Thank you for our AWESOME stay in February. Our group of 8 all had an incredible time; from the food to drinks to the lovely rooms and the fantastic service.... read more Everything was brilliant. I'd highly recommend the espresso martinis and the lasagne. The coffee is like rocket fuel too!

  Spent 2 nights at the Busta House at the end of our annual trip to Shetland. Never stayed at the Busta House before but have heard many good things about... read more it. It lived up to our expectations. The staff could not have been more welcoming and there were plenty of them. The room was comfortable and spacious and we had a good nights sleep both nights. The breakfast was plentiful and tasty and the best hotel coffee we have ever had. Good selection of cereals, really enjoyed the hot smoked salmon and scrambled eggs and the bannocks were delicious. We ate in the hotel one night and enjoyed pre and post drinks in the long room. It's a fantastic room to sample some of the vast selection of whiskies and/or the local Shetland gin. Food was great and local produce where possible. Only criticism was that my glass of table wine was disappointing and didn't match the standard of everything else. A thoroughly enjoyable stay.
Have already booked again for next year!

  Three night stay here and couldn’t fault the staff and the welcome. The food is great and there is a great choice of whiskies. Lovely quiet room with view. It... read more is good to see how they are fighting back after Covid closure and many measures are in place.

  Wonderful hotel. The young and dynamic staff are a credit to the hotel and the travel industry in the Shetland Islands. Although I was part of a large group the... read more efficiency and care of us at dinner was superb. I enjoyed a dram after my meal and I really appreciated the lovely young female member of staff who was wonderful in conversation and made me feel very welcome. I am sure fault can be found in any hotel but come with the right attitude and you will feel privileged to stay in such a lovely setting with such caring staff.

  We have dined once or twice each time we have visited Shetland over the last 15 years and have never been disappointed. So many things have changed permanently... read more since lockdowns with so many comforting extras removed. But not at Busta House. We enjoyed two evening meals at Busta House this year and found the welcome as friendly, the food as good and the service as professional as ever. Congratulations to Grant and Joel and their cheerful, efficient team.

  We visited the Busta House Hotel Restaurant several times during our stay, both for lunch and dinner, and the food was always delicious! Portions were extremely generous and the puddings... read more were lovely too. Staff were super attentive, friendly and organised. I would go so far as to say that this has been the most covid-secure restaurant I have visited, with numerous hand sanitising stations, a one-way system and pagers at the tables.

  An old characterful building in a gorgeous setting next to a quiet loch, I had an enjoyable overnight stay here as part of a group tour of Orkney and Shetland.... read more The young staff were all incredibly warm, friendly and helpful yet still really efficient - oh that all hotels were as well staffed as this!
The public rooms in the hotel are in the style of the place as a whole, but clean and well maintained. My room (Bigga) was a quirky one - the sloping floor being its most notable feature! (I tried to put the kettle on the bedside table and it immediately slid off...!) The purposely exposed historical graffiti on the plasterwork was an interesting touch; the wallpaper was clean and looked quite new, but sadly the carpet was in quite poor condition and had also creased up in several places around the room. The bathroom was modern but tiny; the shower was ok. The bed was surprisingly comfortable given the slope! The room overlooks the kitchens so was quite noisy with the window open, and sadly you can't see any of the surrounding area.
The Wifi is excellent, really fast, but I couldn't get any phone reception inside the building.
The highlight of any stay here, however, is the food - both our dinner and breakfast were superb and the organisation and efficiency of the eating process, given COVID protocols, was amazing (particularly at breakfast). Both meals were the best I had throughout our tour!

  I often have had meals at the wonderful Busta House Hotel but have never stayed overnight. Recently I decided to get away from my home for a night. It’s the... read more best decision I could have made. I had a fantastic time and feel rejuvenated. The staff are amazing, hard working and incredibly nice, enthusiastic and committed to their work. They are attentive without being intrusive. They make you feel special, relaxed and at home. I can’t recommend staying enough. I can’t wait to go back again for another stay.

  On arrival, it looked very quirky and it was, but in the best possible sense. It was well appointed, with beautiful characterful public rooms. We had a large bedroom, with... read more two brass beds, overlooking the garden and the sea. OK, the sashes on windows didn't work, but the view made up for it. But the food and service were impeccable. The choice of local products and the quality of cooking were outstanding, even if the portions were large. Somewhere I would love to return to.

  Although I’ve eaten here on previous visits to Shetland this was the first time I’ve stayed here and it won’t be my last. The hotel was clean and comfortable. It... read more is rustic and traditional and although it might be considered tired by those preferring a modern hotel I loved it.

The housekeeping of the rooms was excellent but what really stood out was the standard of customer service from all the staff. Made to feel incredibly welcome with a real can do approach. The meals were first class both breakfasts (wide choice) and the extensive dinner menu.

The attention to Covid 19 safety meant our stay was worry free.

Thank you for an excellent stay More

  My son and I had lunch here on our five day visit to Shetland. The ambience was genteel, the food delicious and we were looked after superbly by a lovely... read more young man called Andrew. We enjoyed ourselves so much we went back two days later to repeat the experience and were not disappointed. We would happily recommend this hotel to anyone looking for good food and good service.

  We have visited Busta House several times since we moved up to live on Shetland in 2017, and on every occasion we have been delighted with the atmosphere of the... read more place, the delicious meals and the quality of service, so our son and daughter-in-law decided to hold their wedding there.
Right from the outset we were very impressed by the professional yet friendly manner in which all the details and requirements were taken, and arrangements were made to get the ball rolling. During the months leading up to the wedding, we spoke to several people who had either held their own wedding there, or had been invited as guests, and every single person said "You`ll have nothing to worry about, everything will be perfect, they will take care of everything!"
And they were absolutely right. The friendly, efficient yet relaxed manner of service, the impressive quality of the meals, drinks and surroundings; nothing was too much trouble to the staff, right down to helping us carry luggage and wedding paraphernalia from our cars up to our rooms.
We cannot praise the whole team at Busta House highly enough. A huge `Thank You`to you all.

  Great location. Interesting building and grounds with some great history. The hotel was just opening post lockdown but had put in place clear and thought through precautions.

Good... read more food would recommend eating here.

  Me and my partner have stayed at Busta first night of the "soft" opening after the second lockdown.
All staff were very friendly and pleasant and have made us... read more feel safe and welcome right from the beggining when were discussing our stay through messages up to checking in, meal time until the last service at breakfast.
The meal was superb, we both had steaks from the Valentine's menu and they were very good!
The chef went out of his way to accommodate me with Dairy free options which was very much appreciated!
We can't recommend Busta and the staff highly enough!
We will definitely be back.
Thank you for your great service and hard work, we really enjoyed our night away from home in Shetland More

  We regularly have a weekend stay. The food is excellent with lots of choice on the menu. They cater for gluten free options too. The rooms are lovely particularly... read more the upgraded bathrooms. The management and staff are friendly, knowledgeable, efficient and attentive. We would highly recommend to anyone

  Busta House Hotel always have welcoming, polite and attentive staff. The food was great, both in quality and quantity, with the menu including a number of locally sourced products.... read more My room was very comfortable and had an en-suite bathroom.

  Although I’ve eaten here on previous visits to Shetland this was the first time I’ve stayed here and it won’t be my last. The hotel was clean and comfortable. It... read more is rustic and traditional and although it might be considered tired by those preferring a modern hotel I loved it.

The housekeeping of the rooms was excellent but what really stood out was the standard of customer service from all the staff. Made to feel incredibly welcome with a real can do approach. The meals were first class both breakfasts (wide choice) and the extensive dinner menu.

The attention to Covid 19 safety meant our stay was worry free.

Thank you for an excellent stay

  The setting is charming; room was very comfortable. Food was very tasty. Long room experience was excellent. The internet was very fast; not only in common rooms but in bedroom... read more as well. Overall, terrific experience.

  Myself and my now wife had our wedding here in 2018 we a magical day, Grant Joel and Alan made the day really special, the food was fantastic as was... read more the surroundings beautiful rooms and fantastic service. In whole this place is special to us. We love it.